FAQ

Orders

Can I change or cancel my order?

We process orders quickly, so if you need to make a change or cancel your order, please contact us within 12 hours of placing it. While we’ll do our best to help, we can’t guarantee changes once production has begun.

How do I know if my order was placed successfully?

After your purchase, you’ll receive an order confirmation email. Once your order ships, you’ll receive another email with tracking information.

Shipping

How long will my order take to arrive?

Because many Clairity products are made to order, orders typically require 2–7 business days for production before shipping.

Estimated shipping times:

United States: 3–7 business days
Canada: 7–14 business days
International: 10–30 business days

Please note that these are estimates and may vary.

How can I track my order?

Once your order ships, we’ll send you a tracking number by email. Tracking information may take up to 48 hours to update.

Why did my order arrive in multiple packages?

Some products are fulfilled by different production partners. If your order contains multiple items, they may ship separately and arrive on different days.

Returns & Refunds

Do you accept returns or exchanges?

Because each Clairity item is made to order, we do not accept returns or exchanges for:

Ordering the wrong size
Selecting the wrong phone model
Choosing the wrong color
Change of mind

Please review your order carefully before completing your purchase.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with:

Your order number
Photos of the issue

We’ll work with our fulfillment partner to provide a replacement or refund whenever appropriate.

Products

Are your phone cases protective?

Yes. Our Tough Phone Cases feature durable dual-layer protection designed to help protect your phone from everyday drops, scratches, and wear while maintaining a slim profile.

Will wireless charging work?

Most of our phone cases are compatible with wireless charging. Compatibility may vary slightly depending on your phone model and wireless charger.

Do your colors look exactly like the photos?

We do our best to display product colors as accurately as possible. However, colors may appear slightly different depending on your device’s screen settings.

Payments

What payment methods do you accept?

We accept most major payment methods available through Shopify, including: